Sistema de gestão da qualidade – Relação ente a ISO 9001 e o Scorecard no monitoramento da qualidade

Abstract

The competitiveness of the automotive sector pushes companies to have strict quality control and supplier management standards. In this context, the ISO 9001:2015 standard sets out essential guidelines for developing and maintaining an effective Quality Management System (QMS). This requirement focuses on controlling externally provided processes, products, and services, making sure organizations ensure their suppliers meet the specified quality and compliance standards. This paper aims to look at how ISO 9001 is applied in a real-life automotive company, highlighting the use of the SCORECARD tool as a way to monitor and assess supplier performance. Through a review of books and documents, the main concepts of the standard, the company's practices, and the results achieved in supply chain management are presented. The study shows that integrating regulatory requirements and corporate assessment tools allows for building a stronger, standardized supply network that's aligned with the organization's quality strategies.