A importância da função gerenciamento de resultados no Sistema Único de Saúde (SUS), para o Município de Ribeirão das Neves/MG

Abstract

This work compiles collected data and bibliographic research that seek to guide the responsibility of managers regarding the services offered to the population, so that they are efficient and effective. Therefore, these policies must be well planned and monitored at all stages, from planning to results control. Monitoring ensures that the results are aligned with the objectives and meet social needs. Results management focuses efforts on improving performance, supporting the use of control tools and strategic planning to evaluate service delivery. In this sense, the objective of this research is to analyze citizen satisfaction, evaluating the quality of services provided and the optimization of resources of the Unified Health System (SUS) in the health units of the municipality of Ribeirão das Neves. The method includes a literature review, aiming for a combined approach to obtain a better understanding of the results management function, and data collection to assess end-user satisfaction through a Google Forms questionnaire. Results-based management allows public administration to continuously monitor and evaluate the performance of health units, identifying critical shortcomings, such as the lack of doctors and supplies, which are recurring issues in the demands registered by the municipality's Ombudsman and through the questionnaire applied, by analyzing the responses provided by the population of Neves.