Sistema de agendamentos baseado em reputação: aplicação de sistemas web para gestão de recursos

Abstract

The increasing need for efficient organization and utilization of shared physical resources in institutional environments highlights the importance of computational solutions capable of reducing conflicts, optimizing occupancy, and supporting operational management. In this context, this work presents the development of a web-based system for scheduling and managing shared resources, such as parking spaces, meeting rooms, laboratories, and workstations, incorporating a reputation mechanism based on users’ historical behavior. The proposed solution adopts a modular, business-rule-oriented architecture, enabling integration with different monitoring and access control technologies through communication using HTTP and MQTT protocols. The methodology is grounded in requirements engineering combined with an incremental and modular development process, ensuring traceability between requirements, implementations, and acceptance criteria. The system was implemented with a Node.js backend, a MariaDB relational database, RESTful application programming interfaces, and a prototype for integration with physical access control devices. The obtained results demonstrate the feasibility of the proposed solution to support the management of shared resources, highlighting the reputation mechanism as an effective tool for automatic reservation prioritization and conflict mitigation in high-demand scenarios.