Sistema de gestão de terceiros: uma análise de desempenho em uma empresa terceirizada em eventos culturais da Prefeitura de Congonhas.

Abstract

This article analyzes the performance of Company Alfa, responsible for assembling the structures for the Quitanda Festival, a cultural event promoted by the Municipality of Congonhas-MG. The research aimed to evaluate the service provided by the outsourced company in light of the Performance Prism model, proposed by Neely and Adams (2001), which includes five dimensions: satisfaction, strategies, processes, capabilities, and stakeholder contributions. A qualitative approach was adopted, with data collection through semi-structured interviews conducted with public managers and representatives of the contracted company. The results present perceptions, tensions, emerging strategies, operational processes, capabilities, and reciprocal contributions between the contracting party and the contractor, highlighting communication and improvisation as central elements in the actual functioning of the contract. It is concluded that the third-party management system adopted by the Municipality promotes efficiency, transparency, and continuous improvement.